Shipping policy

🚚 SAME-DAY LOCAL DELIVERY — GREATER VANCOUVER

Coal Harbour Pharmacy offers convenient same-day local delivery to eligible addresses in Vancouver and select Metro Vancouver communities.

📍 Vancouver — Same-Day Delivery

• Delivery Fee: $12.99 CAD (flat rate)
• Minimum Order: No minimum purchase required.
• Coverage: Eligible Vancouver postal codes.
• Delivery Days: Monday–Friday, excluding statutory holidays.
• Order Cutoff: Before 10:00 AM Vancouver local time.

📍 Metro Vancouver — Same-Day Delivery

Same-day delivery is also available in select areas of Richmond, Burnaby, North Vancouver, and West Vancouver.

• Delivery Fee: $15.75 CAD (flat rate, regardless of distance within eligible delivery zones).
• Minimum Order: No minimum purchase required.
• Coverage: Eligible postal codes in the listed communities.
• Delivery Days: Monday–Friday, excluding statutory holidays.
• Order Cutoff: Before 10:00 AM Vancouver local time.

📦 Delivery Conditions & Eligibility

• Same-day delivery is available on business days only.
• Orders must be placed before 10:00 AM local time to qualify for same-day delivery.
• Orders placed after the cutoff may be scheduled for the next eligible business day.
• Same-day delivery is unavailable on weekends and statutory holidays.
• Delivery eligibility is determined by the customer’s postal code and confirmed at checkout.
• Local delivery is subject to product availability at our Vancouver store and courier capacity.
• Delivery fees are fixed within each eligible delivery zone and do not vary based on distance.
• Same-day delivery availability and applicable charges are displayed at checkout.

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🏪 In-Store Pickup

Free in-store pickup is available at our Vancouver location.

• Orders are typically ready within 1 business day.

• Pickup availability is subject to product availability at our Vancouver store.

• Customers will receive an email notification once their order is ready for pickup.

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📦 Free Standard Shipping — Canada & United States

Coal Harbour Pharmacy offers FREE Standard Shipping on eligible orders of $99 or more within designated shipping regions in Canada and throughout the United States.

Free shipping applies exclusively to eligible standard shipments and does not include Express Shipping, Same-Day Local Delivery, Cold Chain Express Shipping, or international destinations outside Canada and the United States.

🇨🇦 Canada — Free Shipping Eligibility

Domestic Canada Shipping Zone:

• Orders under $99 CAD: $9.99 CAD.
• Orders of $99 CAD or more: FREE Standard Shipping.
• Estimated delivery: 3–9 business days.

Extended Canada Shipping Zone:

• Standard Shipping: $19.99 CAD.
• Express Shipping: $59.99 CAD.
• Free shipping is not available, regardless of order value.
• Estimated standard delivery: 3–9 business days.

Free shipping eligibility depends on the customer’s delivery province and applicable shipping zone, as confirmed at checkout.

🇺🇸 United States — Free Shipping Eligibility

• Orders under $99 USD: $9.99 USD.
• Orders of $99 USD or more: FREE Standard International Shipping.
• Estimated delivery: 4–8 business days.

Free shipping applies to eligible standard shipments only. Express International Shipping is available for $49.99 USD, with an estimated delivery time of 2–3 business days.

🚫 Shipping Methods Excluded From Free Shipping

The following services are not eligible for free shipping, regardless of order value:

• Express Shipping: Expedited shipping services within Canada and to the United States.
• Same-Day Local Delivery: Vancouver ($12.99 CAD) and eligible Metro Vancouver areas ($15.75 CAD).
• Cold Chain Express Shipping: Required for refrigerated and temperature-sensitive products.
• Extended Canada Shipping Zone: Standard and Express Shipping remain subject to applicable fees.
• International Shipping: Orders shipped to destinations outside Canada and the United States, including the UAE and Singapore.

❄️ Cold-Chain & Refrigerated Products

Products requiring refrigeration or temperature-controlled handling are excluded from Free Standard Shipping, even when the order value exceeds $99.

Cold Chain Express Shipping is mandatory for these products, with applicable charges determined by destination.

Orders containing both refrigerated and regular products are subject to the shipping options and charges displayed at checkout.

📍 Additional Shipping Conditions

• The $99 minimum applies to eligible orders in the applicable checkout currency.
• Free shipping availability is determined by the destination, shipping zone, and product eligibility.
• Shipping eligibility and final charges are confirmed at checkout.
• Delivery estimates exclude order processing time and may vary due to courier delays, weather, customs clearance, or destination accessibility.
• Free Standard Shipping cannot be combined with paid Express or Same-Day Delivery services to eliminate their shipping charges.

Important: Free shipping is available only when the order meets the applicable minimum purchase requirement and qualifies for an eligible Standard Shipping service. All other shipping methods remain subject to their respective charges.

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🇨🇦 Shipping Information — Canada

Coal Harbour Pharmacy offers standard and express shipping across eligible Canadian provinces and territories. Shipping rates and delivery times vary depending on the destination.

📦 Standard Shipping — Domestic Canada

Estimated Delivery Time: 3–9 business days.

Shipping Rates:

• Orders under $99 CAD: $9.99 CAD
• Orders of $99 CAD and over: FREE Standard Shipping

Free standard shipping applies to eligible orders delivered within our Domestic Canada shipping zone.

🚚 Express Shipping — Domestic Canada

Estimated Delivery Time: 1–2 business days.

Shipping Rate: $39.99 CAD (flat rate).

Express shipping is available for customers who prefer faster delivery.

📦 Standard Shipping — Extended Canada

For destinations within our Extended Canada shipping zone, including eligible remote and northern regions:

Estimated Delivery Time: 3–9 business days.

Shipping Rate: $19.99 CAD (flat rate).

Free standard shipping is not currently available for Extended Canada destinations.

🚚 Express Shipping — Extended Canada

Estimated Delivery Time: 1–2 business days.

Shipping Rate: $59.99 CAD (flat rate).

Express shipping availability is subject to destination accessibility and courier service coverage.

📍 Shipping & Tracking Information

• Orders are shipped through Canada Post or trusted courier partners.
• Tracking information is provided once an order has been dispatched.
• Delivery estimates are based on business days and exclude order processing time.
• Delivery times may vary due to weather, remote destination accessibility, courier delays, or other circumstances beyond our control.
• Available shipping methods and final charges are confirmed at checkout.

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🇺🇸 Shipping Information — United States

Coal Harbour Pharmacy offers reliable standard and express shipping to eligible destinations throughout the United States.

📦 Standard Shipping

Estimated Delivery Time: 4–8 business days.

Shipping Rates:

• Orders under $99 USD: $9.99 USD
• Orders of $99 USD and over: FREE Standard Shipping

Enjoy free standard shipping on eligible U.S. orders of $99 USD or more.

🚚 Express Shipping

For customers who prefer faster delivery, express international shipping is available.

Estimated Delivery Time: 2–3 business days.

Shipping Rate: $49.99 USD (flat rate).

Express shipping is available for eligible products and delivery destinations, subject to courier service availability.

📍 Shipping & Tracking Information

• Orders are shipped from Canada using Canada Post, DHL Express, or other trusted courier partners.
• A tracking number is provided once the order has been dispatched.
• Delivery estimates are based on business days and exclude order processing time.
• Shipping availability and final charges are confirmed at checkout.

🛃 U.S. Customs & Import Information

Orders shipped from Canada to the United States are subject to applicable U.S. customs regulations.

• Customs clearance may affect delivery times.
• Import duties, taxes, or additional clearance fees may apply.
• Certain health products and supplements may be restricted from importation into the United States.
• Customers are responsible for ensuring that ordered products comply with applicable U.S. import regulations.

Delivery estimates may vary due to customs processing, courier delays, weather conditions, or circumstances beyond our control.

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🌍 International Shipping

International shipping is available to select destinations, including the United Arab Emirates (UAE) and Singapore.

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🇦🇪 Shipping Information — United Arab Emirates (UAE)

Coal Harbour Pharmacy offers reliable international shipping of eligible non-prescription wellness supplements to customers throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and other eligible destinations.

Eligibility

• Orders are limited to eligible non-prescription wellness supplements.
• Prescription medications, controlled substances, and products restricted under UAE import regulations are not eligible for international shipping.
• Product eligibility and available shipping methods are confirmed at checkout.

📦 Standard International Shipping

Estimated Delivery Time: 8–12 business days.

Shipping Rate: $39.99 USD (flat rate).

Standard international shipping provides an economical delivery option for eligible wellness supplements shipped from Canada to the UAE.

🚚 Express International Shipping

Estimated Delivery Time: 4–7 business days.

Shipping Rate: $69.99 USD (flat rate).

Express international shipping is available for customers who prefer faster delivery.

📍 Tracking & Delivery

• Orders are shipped from Canada using UPS, DHL Express, or equivalent tracked international courier services.
• A tracking number is provided once the order has been dispatched.
• A signature is required upon delivery for both standard and express international shipments.
• Delivery estimates are based on business days and exclude order processing time.
• Final shipping charges and available delivery options are confirmed at checkout.

🛃 Duties, Taxes & Customs

International shipments to the United Arab Emirates are subject to applicable customs regulations.

• UAE customs may assess import duties and 5% VAT, depending on the shipment and applicable regulations.
• Any applicable import duties, VAT, customs clearance fees, or additional import charges are the responsibility of the recipient.
• These charges are generally collected by the courier or relevant local authorities and are not included in Coal Harbour Pharmacy’s shipping fees.
• Customs processing may affect estimated delivery times.

Important Notice

Products are sold as general wellness supplements and remain subject to applicable UAE import regulations.

Customs clearance and product admissibility decisions are determined by the relevant UAE authorities.

Coal Harbour Pharmacy cannot guarantee customs clearance or delivery within the estimated timeframe when shipments are delayed by customs inspections, regulatory restrictions, or circumstances beyond our control.

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🇸🇬 Shipping Information — Singapore

Coal Harbour Pharmacy offers reliable international shipping of eligible non-prescription wellness supplements to customers throughout Singapore.

Eligibility

• Orders are limited to eligible non-prescription wellness supplements.
• Prescription medications, controlled substances, and products restricted under Singapore’s import regulations are not eligible for international shipping.
• Product eligibility and available shipping methods are confirmed at checkout.

📦 Standard International Shipping

Estimated Delivery Time: 8–12 business days.

Shipping Rate: $39.99 CAD (flat rate).

Standard international shipping provides an economical delivery option for eligible wellness supplements shipped from Canada to Singapore.

🚚 Express International Shipping

Estimated Delivery Time: 4–7 business days.

Shipping Rate: $69.99 CAD (flat rate).

Express international shipping is available for customers who prefer faster delivery.

📍 Tracking & Delivery

• Orders are shipped from Canada using UPS, DHL Express, or equivalent tracked international courier services.
• A tracking number is provided once the order has been dispatched.
• A signature is required upon delivery for both standard and express international shipments.
• Delivery estimates are based on business days and exclude order processing time.
• Final shipping charges and available delivery options are confirmed at checkout.

🛃 Duties, Taxes & Customs

International shipments to Singapore are subject to applicable customs and import regulations.

• Singapore customs may assess Goods and Services Tax (GST), duties, or other applicable import charges.
• Any applicable GST, customs duties, clearance fees, or additional import charges are the responsibility of the recipient.
• These charges may be collected by the courier or relevant Singapore authorities and are not included in Coal Harbour Pharmacy’s shipping fees.
• Customs processing may affect estimated delivery times.

Important Notice

Products are sold as general wellness supplements and remain subject to applicable Singapore import regulations.

Customs clearance and product admissibility decisions are determined by the relevant Singapore authorities.

Coal Harbour Pharmacy cannot guarantee customs clearance or delivery within the estimated timeframe when shipments are delayed by customs inspections, regulatory restrictions, or circumstances beyond our control.

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❄️ Cold Chain & Refrigerated Products

Products requiring refrigeration or temperature-controlled handling must be shipped using Cold Chain Express Shipping to help maintain appropriate conditions during transit.

Cold Chain Express Shipping is the only available shipping method for refrigerated and temperature-sensitive products. Standard Shipping and Free Standard Shipping are not available for these products, regardless of order value.

Cold-chain shipments require specialized handling and protective packaging, which may include insulated containers and temperature-control materials. Expedited shipping helps minimize transit time and reduce the risk of temperature fluctuations.

🚚 Cold Chain Express Shipping Rates

Destination	Shipping Rate	Estimated Delivery
🇨🇦 Canada	$39.99 CAD	1–2 business days
🇺🇸 United States	$49.99 USD	2–3 business days
🇦🇪 United Arab Emirates	$69.00 USD	4–7 business days
🇸🇬 Singapore	$69.00 CAD	4–7 business days

Important: Cold Chain Express Shipping is available only for eligible products and destinations. All rates are flat fees, subject to the shipping options displayed at checkout.

📦 Packaging & Temperature-Controlled Handling

Cold-chain orders receive specialized handling to help protect temperature-sensitive products during transportation.

• Refrigerated products are packed using appropriate protective packaging.
• Insulated materials and temperature-control components may be used when necessary.
• Express shipping is required to minimize transit time.
• Shipping availability depends on the destination, product eligibility, and courier capabilities.

🛒 Orders Containing Regular & Cold-Chain Products

When an order contains both refrigerated and non-refrigerated products, shipping options and charges are determined at checkout based on the products ordered and their fulfillment requirements.

Free Standard Shipping does not apply to cold-chain products, even when the total order value exceeds $99.

📍 Delivery Requirements

Customers ordering refrigerated or temperature-sensitive products must provide a delivery address where the shipment can be received promptly upon arrival.

• Cold-chain products are identified on the applicable product pages.
• Customers should arrange to receive shipments promptly to minimize exposure to unsuitable temperatures.
• International cold-chain shipments are subject to applicable import regulations and product eligibility.
• Additional customs duties, taxes, or import charges may apply to international shipments.

⏱️ Delivery Times & Important Conditions

Estimated delivery times are calculated in business days and exclude order processing time.

Delivery timelines may be affected by:

• Courier delays or service disruptions.
• Weather conditions.
• Customs inspections and clearance procedures.
• Destination accessibility.
• Circumstances outside Coal Harbour Pharmacy’s control.

Important: Express shipping and insulated packaging help reduce temperature-related risks but do not guarantee uninterrupted temperature control throughout transit.