Shipping policy

🌍 International Shipping

International shipping is available to select destinations, including the United Arab Emirates (UAE) and Singapore.

🚚 Same-Day Local Delivery (City of Vancouver)

Free same-day local delivery is available for eligible addresses within the City of Vancouver on orders of $85 CAD or more.

• Available on business days only.

• Orders must be placed before 10:00 AM (local time) to qualify for same-day delivery.

• Same-day delivery availability is shown and confirmed at checkout.

• Local delivery is subject to product availability at our Vancouver store.

Additional Local Delivery Areas

Paid local delivery may be available for West Vancouver, North Vancouver, Richmond, and select surrounding areas.

• Delivery fees vary based on distance and are calculated at checkout.

• Availability is subject to order size, product availability, and courier capacity.

🏪 In-Store Pickup

Free in-store pickup is available at our Vancouver location.

• Orders are typically ready within 1 business day.

• Pickup availability is subject to product availability at our Vancouver store.

• Customers will receive an email notification once their order is ready for pickup.

📦 Free Shipping — Canada & United States

We offer free standard shipping on orders of $85 and over within Canada and the United States.

Express shipping options are available at checkout where applicable.

🇨🇦 Shipping Information — Canada

Standard Shipping

Delivery time: 4–8 business days.

Deliveries to Northern and remote territories may require 1–2 weeks.

Shipping Rates:

• Orders under $85 CAD: $9.95 CAD

• Orders of $85 CAD and over: FREE

Express Shipping

Delivery time: 1–2 business days.

Cost: $19.95 CAD

📦 Orders are shipped via Canada Post or trusted courier partners.

📍 A tracking number is included with every shipment.

🇺🇸 Shipping Information — United States

Standard Shipping

Delivery time: 5–10 business days.

Shipping Rates:

• Orders under $85 USD: $9.95 USD

• Orders of $85 USD and over: FREE

Express Shipping

For the time being, USPS Express service is unavailable due to inconsistent delivery timelines.

DHL Express is available as an alternative.

• Estimated delivery time: 2–4 business days

• Shipping costs are calculated at checkout and average approximately $30 CAD

📦 Orders are shipped via Canada Post, DHL Express, or equivalent tracked courier services.

📍 A tracking number is included with every U.S. order.

🛃 Delivery times may vary due to customs processing.

🇦🇪 Shipping Information — United Arab Emirates (UAE)

Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to the United Arab Emirates.

Eligibility

• Orders are limited to eligible non-prescription wellness supplements only.

• Prescription medications, controlled substances, and restricted products are not shipped internationally.

Shipping Methods

Express shipping only.

Standard international shipping is not available.

• UPS Express: approximately $30 CAD for a 1 lb (6 × 6 × 6 in) parcel.

• DHL Express: approximately $70 CAD for a 1 lb (6 × 6 × 6 in) parcel.

Delivery Time

Estimated delivery time: 2–4 business days.

Delivery times may vary due to customs processing.

Tracking & Delivery

📦 Orders are shipped via UPS, DHL Express, or equivalent tracked courier services.

📍 A tracking number is provided once the order ships.

✍️ Signature is required upon delivery.

Duties, Taxes & Customs

• UAE customs may apply import duties and 5% VAT.

• Any applicable duties, VAT, clearance fees, or import charges are the responsibility of the recipient.

• These fees are collected by the courier or local authorities and are not charged by Coal Harbour Pharmacy.

Important Notice

Products are sold as general wellness supplements and remain subject to local import regulations in the United Arab Emirates.

Customs clearance decisions are made solely by UAE authorities.

🇸🇬 Shipping Information — Singapore

Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to Singapore.

Eligibility

• Orders are limited to eligible non-prescription wellness supplements only.

• Prescription medications, controlled substances, and restricted products are not shipped internationally.

Shipping Methods

Express shipping only.

Standard international shipping is not available.

• UPS Express: approximately $30 CAD for a 1 lb (6 × 6 × 6 in) parcel.

• DHL Express: approximately $70 CAD for a 1 lb (6 × 6 × 6 in) parcel.

Delivery Time

Estimated delivery time: 2–4 business days.

Delivery times may vary due to customs processing.

Tracking & Delivery

📦 Orders are shipped via UPS, DHL Express, or equivalent tracked courier services.

📍 A tracking number is provided once the order ships.

✍️ Signature is required upon delivery.

Duties, Taxes & Customs

• Any applicable duties, taxes, GST, clearance fees, or import charges are the responsibility of the recipient.

• These fees are collected by the courier or local authorities and are not charged by Coal Harbour Pharmacy.

Important Notice

Products are sold as general wellness supplements and remain subject to local import regulations in Singapore.

Customs clearance decisions are made solely by Singapore authorities.