Shipping policy

🌍 International shipping is available to select destinations, including the United Arab Emirates (UAE).

Same-Day Local Delivery (Greater Vancouver Area)

• Available on business days only

• Orders must be placed before 10:00 AM (local time)

• Same-day delivery availability is shown at checkout

• Service applies to eligible local delivery areas only

Free Shipping — Canada & United States

We offer free standard shipping on orders $85 and over to Canada and the United States.

Express shipping options are available at checkout.

🇨🇦 Shipping Information — Canada

Standard Shipping

• Delivery time: 4–8 business days

• Cost:

  • Orders under $85 CAD → $9.95 CAD

  • Orders $85 CAD and over → FREE

Express Shipping

• Delivery time: 1–2 business days

• Cost: $19.95 CAD

📦 Orders are shipped via Canada Post or trusted courier partners.

📍 A tracking number is included with every shipment.

🇺🇸 Shipping Information — United States

Standard Shipping

• Delivery time: 4–8 business days

• Cost:

  • Orders under $85 USD → $9.95 USD

  • Orders $85 USD and over → FREE

Express Shipping

• Delivery time: 2–3 business days

• Cost: $19.95 USD

📦 Orders ship via Canada Post / USPS or equivalent tracked services.

📍 A tracking number is included with every US order.

🛃 Delivery times may vary slightly due to customs processing.

🇦🇪 Shipping Information — United Arab Emirates (UAE)

Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to the United Arab Emirates.

Eligibility

• UAE orders are limited to non-prescription wellness supplements only

• Prescription medications, restricted substances, and controlled products are not shipped internationally

Delivery Time

• Estimated delivery: 4–12 business days, depending on the shipping option selected at checkout.

• Delivery times may vary due to customs processing

Shipping Method

• Orders are shipped via DHL Express International or equivalent tracked courier services (Signature Required)

• A tracking number is provided once the order ships

• Signature required upon delivery

Duties, Taxes & Customs

• UAE customs may apply import duties and 5% VAT

• Any applicable duties, VAT, or clearance fees are the responsibility of the recipient

• Fees are collected by the courier upon delivery, not by Coal Harbour Pharmacy

Important Notice

Products are sold as general wellness supplements and are subject to local import regulations in the United Arab Emirates.

Customs clearance decisions are made solely by UAE authorities.

🇸🇬 Shipping Information — Singapore

Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to Singapore.

Eligibility

• Singapore orders are limited to non-prescription wellness supplements only

• Prescription medications, restricted substances, and controlled products are not shipped internationally

Delivery Time

• Estimated delivery: 4–12 business days, depending on the shipping option selected at checkout.

• Delivery times may vary due to customs processing

Shipping Method

• Orders are shipped via DHL Express International or equivalent tracked courier services (Signature Required)

• A tracking number is provided once the order ships

• Signature required upon delivery

Duties, Taxes & Customs

• Singapore customs or local authorities may apply import duties, GST, or clearance fees depending on the order value and product category

• Any applicable duties, taxes, or import-related fees are the responsibility of the recipient

• Fees are collected by the courier or customs authority, not by Coal Harbour Pharmacy

Important Notice

Products are sold as general wellness supplements and are subject to local import regulations in Singapore.

Customs clearance decisions are made solely by Singapore authorities.

Additional Information

• Orders are processed within 1 business day (excluding weekends and holidays)

• Shipping fees, available services, and delivery estimates are always displayed at checkout

• Delivery times are estimates and may vary during peak periods or due to carrier delays