Shipping policy
🚚 SAME-DAY LOCAL DELIVERY — GREATER VANCOUVER
Same-day local delivery is available for eligible addresses within Vancouver and select Greater Vancouver areas for a $9.99 CAD delivery fee.
There is no minimum order value required for same-day local delivery.
- Available on business days only.
- Orders must be placed before 10:00 AM (local time) to qualify for same-day delivery.
- Delivery eligibility is determined by postal code.
- Same-day delivery availability is shown and confirmed at checkout.
- Local delivery is subject to product availability at our Vancouver store and courier capacity.
- Orders placed after the daily cutoff may be delivered on the next eligible business day.
Additional Local Delivery Areas
Paid local delivery may be available for West Vancouver, North Vancouver, Richmond, and select surrounding areas.
• Delivery fees vary based on distance and are calculated at checkout.
• Availability is subject to order size, product availability, and courier capacity.
🏪 In-Store Pickup
Free in-store pickup is available at our Vancouver location.
• Orders are typically ready within 1 business day.
• Pickup availability is subject to product availability at our Vancouver store.
• Customers will receive an email notification once their order is ready for pickup.
📦 Free Shipping — Canada & United States
We offer free standard shipping on orders of $99 and over within Canada and the United States.
Express shipping options are available at checkout where applicable.
🇨🇦 Shipping Information — Canada
Standard Shipping
Delivery time: 4–8 business days.
Deliveries to Northern and remote territories may require 1–2 weeks.
Shipping Rates:
• Orders under $99 CAD: $9.99 CAD
• Orders of $99 CAD and over: FREE
Express Shipping
Delivery time: 1–2 business days.
Cost: $29.99 CAD
📦 Orders are shipped via Canada Post or trusted courier partners.
📍 A tracking number is included with every shipment.
🇺🇸 Shipping Information — United States
Standard Shipping
Delivery time: 5–10 business days.
Shipping Rates:
• Orders under $99 USD: $9.99 USD
• Orders of $99 USD and over: FREE
Express Shipping
For the time being, USPS Express service is unavailable due to inconsistent delivery timelines.
DHL Express is available as an alternative.
• Estimated delivery time: 2–4 business days
• Shipping costs are calculated at checkout and average approximately $30 CAD
📦 Orders are shipped via Canada Post, DHL Express, or equivalent tracked courier services.
📍 A tracking number is included with every U.S. order.
🛃 Delivery times may vary due to customs processing.
🌍 International Shipping
International shipping is available to select destinations, including the United Arab Emirates (UAE) and Singapore.
🇦🇪 Shipping Information — United Arab Emirates (UAE)
Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to the United Arab Emirates.
Eligibility
• Orders are limited to eligible non-prescription wellness supplements only.
• Prescription medications, controlled substances, and restricted products are not shipped internationally.
Shipping Methods
Express shipping only.
Standard international shipping is not available.
• UPS Express: approximately $39 US for a 1 lb (6 × 6 × 6 in) parcel.
• DHL Express: approximately $69 US for a 1 lb (6 × 6 × 6 in) parcel.
Delivery Time
Estimated delivery time: 2–4 business days.
Delivery times may vary due to customs processing.
Tracking & Delivery
📦 Orders are shipped via UPS, DHL Express, or equivalent tracked courier services.
📍 A tracking number is provided once the order ships.
✍️ Signature is required upon delivery.
Duties, Taxes & Customs
• UAE customs may apply import duties and 5% VAT.
• Any applicable duties, VAT, clearance fees, or import charges are the responsibility of the recipient.
• These fees are collected by the courier or local authorities and are not charged by Coal Harbour Pharmacy.
Important Notice
Products are sold as general wellness supplements and remain subject to local import regulations in the United Arab Emirates.
Customs clearance decisions are made solely by UAE authorities.
🇸🇬 Shipping Information — Singapore
Coal Harbour Pharmacy offers international shipping of select non-prescription wellness supplements to Singapore.
Eligibility
• Orders are limited to eligible non-prescription wellness supplements only.
• Prescription medications, controlled substances, and restricted products are not shipped internationally.
Shipping Methods
Express shipping only.
Standard international shipping is not available.
• UPS Express: approximately $39 US for a 1 lb (6 × 6 × 6 in) parcel.
• DHL Express: approximately $69 US for a 1 lb (6 × 6 × 6 in) parcel.
Delivery Time
Estimated delivery time: 2–4 business days.
Delivery times may vary due to customs processing.
Tracking & Delivery
📦 Orders are shipped via UPS, DHL Express, or equivalent tracked courier services.
📍 A tracking number is provided once the order ships.
✍️ Signature is required upon delivery.
Duties, Taxes & Customs
• Any applicable duties, taxes, GST, clearance fees, or import charges are the responsibility of the recipient.
• These fees are collected by the courier or local authorities and are not charged by Coal Harbour Pharmacy.
Important Notice
Products are sold as general wellness supplements and remain subject to local import regulations in Singapore.
Customs clearance decisions are made solely by Singapore authorities.
❄️ Cold Chain & Refrigerated Products
Products that require refrigeration or temperature-controlled handling must be shipped using Cold Chain Express Shipping to help maintain appropriate conditions during transit.
For these products, Cold Chain Express Shipping is the only available shipping option at checkout. Standard Shipping and Free Standard Shipping are not available, regardless of the order value.
Cold chain orders require specialized handling and packaging, which may include insulated packaging and temperature-control materials. Expedited delivery is required to minimize transit time and help maintain appropriate product conditions.
Cold Chain Express Shipping:
- Canada: $29.99 CAD — estimated 1–2 business days
- United States: $29.99 — estimated 2–3 business days
- UAE & Singapore: $69.00 — estimated 4–7 business days, where eligible
If an order contains both cold-chain and regular products, shipping options and charges will be determined at checkout based on the products in the order and their fulfillment requirements.
Cold-chain products are identified on the applicable product page. Customers are responsible for providing a delivery address where the shipment can be received promptly upon arrival.
Delivery times are estimates and may be affected by carrier delays, weather, customs clearance, destination accessibility, or other circumstances outside our control.
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Offers exclude prescriptions and in-store purchases.
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