At Coal Harbour Pharmacy, we carry select premium brands whose pricing is regulated by the vendors. Due to manufacturer restrictions, these products must be sold at the listed price and are not eligible for discounts or promotions.

Shop with confidence knowing you’re receiving authentic, high-quality products at the manufacturer-approved pricing.

Mediherb | Xymogen | Metagenics | Cyto - Matrix | Thorne | Designs for Health | Ortho Molecular Products | Di Morelli | Eversio

Take advantage of special discounts at Coal Harbour Pharmacy!

• Discount Codes: Must be applied at checkout to receive savings.

• Customer Appreciation Day: Enjoy exclusive discounts on the last Wednesday of every month.

• Stay Updated: Sign up for our bi-monthly newsletter to receive your exclusive discount code and stay informed about upcoming promotions and special offers.

We offer free shipping for orders:

• Local Delivery (BC Wide): $65+
• Canada: $120+
• United States - $155+
  
  All orders with totals below these minimums and express are subject to a shipping fee. For more information please check our Shipping Policy.

At Coal Harbour Pharmacy, we provide reliable shipping options to ensure your orders arrive safely and on time. Our standard shipping services include:

• Canada Post Expedited (Canada)

• Tracked Packet (United States)

• Tracked Packet International (All other countries)

These options are covered under our free shipping offer (see details above). For faster delivery, we also offer express shipping upgrades at an additional cost. A full list of available shipping options can be found at checkout. For more information please check our Shipping Policy

At Coal Harbour Pharmacy, we try to process your orders as quickly as possible.

• Same-Day Local Delivery: Only Applicable on Business Days & For the Orders Placed Before 10 am
• Standard Processing Time: Most orders, including pickup orders, may take up to 10 business days to process unless otherwise specified.
• Exceptions: Certain products or special orders may require additional processing time.

We appreciate your patience and will notify you as soon as your order is ready for pickup or shipment. For more information please check our Shipping Policy.

At Coal Harbour Pharmacy, we aim to provide timely and reliable shipping. However, please note the following:

• Estimated Delivery: All quoted shipping times are estimates only and may vary.

• Shipping Origin: Orders are shipped from British Columbia, Canada.

• International Orders: Shipments to the United States, may experience additional delays or customs fees beyond our control.

For a smoother delivery experience, we recommend checking your country’s customs policies before placing an order. For more information please check our Shipping Policy.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

At Coal Harbour Pharmacy, we make picking up your order easy and convenient. Please follow these steps to ensure a smooth experience:

Order Fulfillment Process

1. Order Confirmation Email – This confirms that we have received your order.

2. Order Packed Email – We prepare and package your order for delivery.

3. Pickup Ready Email – This final email lets you know when your order is available for pickup.

📌 Important: Please wait for the last email before contacting the pickup location about your order to allow time for delivery.

How Orders Are Delivered to Pickup Location

• All pickup orders are fulfilled from Coal Harbour Pharmacy Online Department in Downtown Vancouver.

• Orders are shipped to stores via local couriers, Canada Post, or FedEx, depending on the region.

Pickup Window & Order Holding Policy

• You have 30 days to pick up your order.

• If you don’t pick it up right away, store staff will send a reminder email or call after one week.

• If the order is not picked up within 30 days, it will be returned to our online warehouse, and your purchase will be refunded.

For any further questions, feel free to contact our team.

At Coal Harbour Pharmacy, we strive to ensure customer satisfaction. However, some items are not eligible for return, including:

• Probiotics & Perishable Items

• Cosmetics, Intimate, or Sanitary Goods

• Personal Care Items

• Gift Cards & Clearance Items

• Products Purchased Over 30 Days Ago

📌 Please Note:

• Shipping charges are non-refundable.

• Refunds are processed after product inspection.

• For concerns about a purchased product, we recommend contacting the manufacturer directly using the phone number provided on the packaging.

How to Request a Return

To initiate a return, please email orders@purepharmacy.com with your order number for assistance.

You can make changes to your order if a shipping label has not been generated yet.

📌 How to Request an Edit:

• Act Quickly: Contact our Online Store as soon as possible.

• Phone or Email Us: Reach out to our team to request additions or modifications before your order is processed.

Once a shipping label has been created, no further changes can be made.

Order Cancellation Policy

Once an order has been shipped, it cannot be canceled.

If you no longer need the item, you may review our return policy to check if your purchase is eligible for a return. For further assistance, please contact our customer support team.

The availability of products online does not guarantee they are in stock at your local Coal Harbour Pharmacy.

• Online Inventory: The website reflects stock availability only for our online store.

• In-Store Availability: To check if a product is available at Coal Harbour Pharmacy, please contact us directly.

You can find pharmacy contact details on our Product Inquiry Page.

Absolutely! Our team is happy to assist you with any questions regarding your order.

📌 How to Get Expert Advice:

• Call or Email – Reach out to any of our physical store locations during opening hours to speak with a pharmacist or natural health advisor.

• Submit a Question – Use our contact page to send an inquiry, and we’ll get back to you as soon as possible.

🔗 Visit our Contact Page for store details and our contact form.

At Coal Harbour Pharmacy, we embrace a holistic approach to healthcare by integrating the best of evidence-based medicine to support optimal health and wellness.

Being an integrative pharmacy means that, in addition to offering pharmaceutical medications, we also focus on:

✔ Nutritional Guidance – Supporting health through diet and lifestyle.

✔ High-Quality Supplements – Evidence-based natural health products.

✔ Preventative Care – Addressing root causes to prevent future illness.

✔ Personalized Care Plans – Tailored recommendations for your unique needs.

Our goal is to go beyond simply treating illness—we aim to optimize long-term wellness by combining traditional and natural medicine for a well-rounded approach to health.

At Coal Harbour Compounding Pharmacy, we go beyond simply dispensing medications—we are your trusted health and wellness hub, offering a personalized and boutique pharmacy experience.

Why Choose Us?

✔ Personalized Care & One-on-One Support – We take the time to understand your unique health concerns and provide tailored solutions.

✔ Integrative & Holistic Approach – We bridge the gap between conventional and complementary medicine, combining evidence-based pharmaceuticals with natural health solutions.

✔ Expert Compounding Services – We create customized medications to meet your specific needs, ensuring optimal effectiveness.

✔ Comprehensive Wellness Support – From nutritional guidance and lifestyle recommendations to high-quality supplements, we help you achieve long-term health goals.

Our mission is to provide exceptional, patient-centered care while empowering you with the knowledge and resources to take control of your health. Experience the difference at Coal Harbour Compounding Pharmacy today!

At Coal Harbour Pharmacy, we offer a full range of traditional pharmacy services, plus specialty care to meet your unique health needs.

Core Pharmacy Services:

✔ Prescription Dispensing & Refills – Fast and reliable medication services.

✔ Medication Counseling – Personalized guidance on usage, interactions, and side effects.

✔ Blister Packaging – Convenient medication management for better adherence.

✔ Free Prescription Delivery – Complimentary service for added convenience.

Specialty Services:

🧪 Custom Compounding – Personalized medications for those with allergies, sensitivities, or unique dosing needs—including solutions for pets!

🔬 Hormone Testing – Advanced assessments for personalized hormone balance solutions.

💉 Vaccinations & Immunizations – Stay protected with recommended vaccines.

🩺 Wellness Clinics & Health Screenings – Proactive healthcare support to optimize your well-being.

For a full list of our specialty services, please visit our services page or contact us today!

At Coal Harbour Compounding Pharmacy, our team is made up of highly trained professionals dedicated to providing comprehensive healthcare solutions.

Who Makes Up Our Team?

✔ Pharmacists – Experts in medication management, prescription services, and patient counseling.

✔ Compounding Pharmacy Technicians – Specialists in creating customized medications for unique health needs.

✔ Natural Health Advisors – Professionals with backgrounds in holistic nutrition, providing guidance on supplements, diet, and lifestyle.

This diverse expertise allows us to offer more than just pharmaceutical care—we provide a well-rounded approach to health and wellness, integrating conventional medicine with evidence-based natural solutions.

To ensure you receive the best possible guidance during your consultation, preparation is key. Here’s how to make the most of your visit:

1. Provide a Complete Medication & Supplement List

✔ Bring a detailed list of all prescription medications, over-the-counter drugs, and supplements you are currently taking.

✔ Include dosages and frequency to help assess potential interactions and effectiveness.

2. Share Recent Medical Records

✔ If available, bring recent lab results or medical documents that may be relevant to your treatment.

✔ These records help track the safety and effectiveness of your medications.

3. Prepare Questions & Concerns

✔ Write down any questions about medications, side effects, or alternative treatments beforehand.

✔ Ask about nutrition, lifestyle changes, and integrative health options that may support your well-being.

4. Be Open About Your Health Goals

✔ Discuss any chronic conditions, symptoms, or wellness objectives to receive tailored recommendations.

✔ Whether you’re seeking pharmaceutical solutions or natural remedies, our experts can create a personalized plan for you.

By coming prepared, you’ll gain deeper insights and more effective health solutions from your consultation. We’re here to support your journey toward optimal wellness!

If you’re a new or existing patient thinking about scheduling a consultation at Coal Harbour Pharmacy, here’s why it’s a great choice and how to make the most of it:

Why Consult a Pharmacist?

✔ Easily Accessible Healthcare Experts – No appointment necessary; pharmacists are one of the most accessible healthcare professionals.

✔ Comprehensive Knowledge – Pharmacists can answer medication-related questions, review potential drug interactions, and provide guidance on natural health solutions.

✔ Personalized One-on-One Support – Whether you have a new prescription or need advice on supplements and wellness, our pharmacists are here to help.

How to Make the Most of Your Consultation

• Come Prepared – Bring a list of your current medications, supplements, and health concerns.

• Ask Questions – Get clarity on side effects, alternative treatments, and health optimization strategies.

• Discuss Lifestyle & Nutrition – Integrative healthcare combines medications with dietary and lifestyle recommendations for holistic wellness.

🔹 Take charge of your health today! Speak with one of our expert pharmacists for trusted, personalized guidance.

You can contact us through our contact page! We will be happy to assist you.